|The request has been received by the account team and is awaiting action.
|Pursuant to your service request we are currently in the process of formally documenting your requirements. A scope document will be with you shortly for approval.
|You have approved the scope of works and a quote is being produced for you.
|Awaiting customer agreement
|Awaiting formal sign off on the quote with a formal purchase order from you.
|Solution being delivered
|We have received your PO. We will be in contact to agree delivery dates and work commencement.
|Awaiting sign off
|Solution has been delivered. Please can you test the solution delivered and confirm this can now be invoiced.
|Order has been signed off and invoices are being created.
|Invoice has been sent to our billing department.
|Work order is now complete.
|Request no longer required
|The request is no longer required and will not progress.
|The proposal has been withdrawn by the customer and will not progress.
The ECAP service provides customers with a mechanism for gaining approval for a new apparatus (electronic communications service) or changes to an existing apparatus intended to be used or being used on Heathrow premises.
Typical timescales for providing services are shown below:
Please refer to the price book by clicking here.
If you are uncertain how to use the ordering portal please contact your account manager.
If you need to reset your password please click here
Please click here to see further information.
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