Commercial Telecoms

Site Information

Site Terms and Conditions

Terms and conditions

Heathrow Commercial Telecoms Website User Terms

1. Introduction

1.1 These terms and conditions ("Terms") govern your viewing and use of this website (the "Website") which is owned and operated by Heathrow Airport Limited. For the purposes of these Terms "we", "our" and "us" refers to Heathrow.

1.2 Heathrow makes this Website available to you to provide information about Heathrow Commercial Telecoms and the telecoms and IT services it provides. You can buy a number of products and services including telephony from Heathrow Airports Limited through this Website. The additional terms applicable to sales of those products and services will be brought to your attention before you make an order.

1.3 Please read these Terms carefully. If you access the Website we will assume that you agree to the Terms. If you do not agree with these Terms, do not access or use the Website.

1.4 Heathrow Airport Limited is a private limited company registered in England under Company Number 01970855. Registered office address:

The Compass Centre
Nelson Road

Heathrow Airport Limited's VAT registration number is GB 927365404.

2. Our responsibilities to you

2.1 Although we have made every effort to ensure that the information contained on this Website will be relevant and useful, we cannot make any commitment that it will meet your particular requirements. For the reasons described above, and because also of frequent changes to the facilities at the airports, we cannot guarantee that the information on the Website will always be completely accurate.

2.2 Although we make every effort to ensure that the Website is available at all times, there will be occasions on which we will need to carry out routine and emergency maintenance. We do not therefore guarantee that it will always be available, or that it will always perform at a particular speed or with particular functionality. We reserve the right to withdraw the Website if we need to.

2.3 To the maximum extent permitted by law, all representations, warranties, terms, conditions and commitments not expressly set out in these Terms are hereby excluded.

2.4 Except in the case of death or personal injury caused by our negligence, or fraud, we do not accept responsibility for any loss or damage that you suffer as a result of using the Website. In particular, we do not accept responsibility for (a) any loss of profits, loss of earnings, loss of anticipated savings, loss of goodwill or loss of revenue; (b) any loss or corruption of data; or (c) any indirect or consequential loss.

2.5 Your statutory rights are unaffected.

3. Your obligations when using the Website

3.1 You may only view and use this Website in accordance with these Terms and, in any event, for lawful and proper purposes which includes complying with all applicable laws, regulations and codes of practice within the UK or other jurisdiction from which you are accessing this Website.

3.2 In particular, you agree that you will not:

3.2.1 post, transmit or disseminate any information on or via this Website which is or may be harmful, obscene, defamatory or otherwise illegal;

3.2.2 use this Website in a manner which causes or may cause an infringement of our rights or the rights of any other;

3.2.3 make any unauthorised, false or fraudulent purchases;

3.2.4 use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of this Website including but not limited to uploading or making available files containing corrupt data or viruses via whatever means;

3.2.5 deface, alter or interfere with the front end 'look and feel' of this Website;

3.2.6 take any action that imposes an unreasonable or disproportionately large load on this Website or related infrastructure;

3.2.7 obtain or attempt to obtain unauthorised access, via whatever means, to any of our networks; and

3.3 We reserve the right to suspend or terminate your access and use of the Website at any time if you breach these Terms.

4. Intellectual Property Rights

4.1 All trade marks, copyright, database rights and other intellectual property rights (together the “Rights") in the materials on this Website (as well as the organisation and layout of this Website) and the Rights in any software or underlying software code that is made available for download from the Website ("Software") are owned by us or our licensors.

4.2 You may not copy, reproduce, modify, alter, publish, broadcast, distribute, display, post, sell, transfer or transmit in any form or by any means any material on this Website or Software whether in whole or in part nor use the material or Software to create derivative works.

4.3 The contents of the pages contained in this Website may not be distributed, displayed or copied to third parties including, but not limited to, "caching" any material on this Website for access by third parties and "mirroring" any material on this Website.

4.4 The contents of individual pages of this Website may be printed or downloaded to disk for the purpose of private and personal non-commercial use. You may make an electronically stored, transient copy of the content of this Website for the purpose of viewing it while connected to the Internet only.

4.5 You may not do any of the following without our written permission:

4.5.1 remove the copyright or trade mark notice from any copies of content under these Terms; or

4.5.2 create a database in electronic or structured manual form by systematically downloading and storing any content.

5. Feedback

5.1 From time to time we may ask you to provide us with your views on our airports, services, the Website or any other related issue. Our use of your contribution together with the personal information you provide will be governed by these terms and conditions and by the terms of our Privacy Statement.

5.2 If you are under the age of 16 you must have consent from a parent or guardian to make a contribution.

5.3 By contributing you will be giving us your full consent to post your contribution on the Website should we choose to do so and you will be deemed to have given us a free licence on a perpetual basis to adapt, modify, incorporate your contribution in other works or otherwise use it as we see fit. You agree that we do not need to acknowledge you as being the author of such contribution but by contributing you give us permission to acknowledge you as the author should we wish to do so.

5.4 Any contribution you provide must not contain anything that is unlawful, offensive, abusive, threatening, defamatory, obscene or discriminatory nor shall it infringe the rights of anyone else.

6. Changes to these Terms

6.1 We reserve the right, at our discretion, to make improvements or changes to any part of the Website, including to these Terms. We therefore recommend that you re-visit this page from time to time.

7. General

7.1 These Terms refer only to your viewing of this Website and, as detailed above; separate conditions apply to prize draws, competitions and promotions which we may run from time to time as well as to products and services sold through this Website.

8. Data Protection and Privacy

8.1 Any personal information you supply to us when you use this Website will be used in accordance with our Privacy notice as set out below.

9. Law

9.1 These Terms are governed by and shall be construed in accordance with the laws of England.

Company Name
Heathrow Airport Limited
VAT number
Registered number
Registered address
The Compass Centre
Nelson Road

Last updated: December 2014