Commercial Telecoms

Privacy Policy

Privacy policy

Last updated: May 2018

This privacy notice tells you what to expect when Heathrow collects personal information about you via its websites. Heathrow Airport Holdings Limited and its subsidiaries, (collectively referred to as "Heathrow") each take their obligations with regard to your personal information seriously and is committed to protecting this information. Whenever you provide such information we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data, including the General Data Protection Regulation (“GDPR”) (Regulation (EU) 2016/679).

What information does this policy apply to?

This privacy notice applies to information we collect about:

  • Registered companies or people who purchase Heathrow products and services, e.g. telecoms;
  • People who purchase third party services which are offered via Heathrow websites, e.g. flights and hotels;
  • People who subscribe or register to receive information from Heathrow, e.g. airport newsletters;
  • People who participate in Heathrow research and surveys;
  • People who enter competitions;
  • People who provide feedback to Heathrow via our websites;
  • Job applicants; and
  • Visitors to our website.

Collecting information via our website includes collecting unique online identifiers such as IP numbers, which are numbers that uniquely identify a specific computer or other network device on the internet. For more information, see the section entitled ‘Privacy and Cookies’ below.

How will Heathrow use this information?

If you are giving us your personal information in the course of purchasing, registering, or subscribing to a service or product, Heathrow will only use your information in order to provide you with that service or for closely related purposes.

The lawful justification for collecting and using your personal information is that it is necessary for the performance of the contract to purchase a product or service which you entered into and/or in the legitimate interests of Heathrow. Such legitimate interests include research, surveys, marketing and monitoring for security or safety reasons.

Trusted third parties help us to deliver these services and products to you. These trusted third parties are only allowed to use your personal information to deliver the service or product you have purchased, registered or subscribed to.

We will keep your information within Heathrow and our trusted third parties except where disclosure is required by law, for example to government bodies and law enforcement agencies. In the case of all disclosures we will always ensure the disclosure is legitimate and proportionate for the purpose.

Transfer of information overseas

Some of our trusted third parties in supporting these services will transfer your information overseas and to India in particular. We make sure that your information remains protected and secure. Your information is provided for operational purposes only and safeguards are in place to ensure that this is kept confidential. These safeguards include non-disclosure agreements signed by all personnel who handle information overseas and the inability of such personnel to: (i) access systems containing this information outside of their secure workplace; (ii) use or have smart devices in their possession whilst accessing such systems; or (iii) bring memory devices into their workplace. In addition, the personal belongings of such personnel are checked when both entering and leaving their workplace.

How long will Heathrow keep this information?

We will keep your personal information relating to services or products until you opt out of these services or products or unsubscribe, after which point it will be deleted.

Your information will be retained in a secure environment and access to it will be restricted according to the 'need to know' principle.

When you purchase certain products and services from Heathrow we may send you confirmation emails; these may also include marketing which may be of interest to you. We do our best to tailor this information so that it is useful to you, but if at any time you no longer wish to receive it, you can opt out by following the instructions that we will give you with each communication. Where you tell us that you no longer wish to receive marketing messages about other Heathrow products and services, we will keep this information about you until you tell us otherwise.

What rights do I have over my personal information?

Under the General Data Protection Regulation, you have the right to:

  • Access your personal information by making a subject access request;
  • Rectification, erasure or restriction of your information where this is justified;
  • Object to the processing of your information where this is justified; and
  • Data portability.

To exercise your rights, please contact the Heathrow Data Protection Officer using the following contact details:

Tom Stapleton – Data Protection Officer
Heathrow Airport Ltd
The Compass Centre
Nelson Road
Hounslow, Middlesex

This privacy notice does not provide exhaustive detail of all aspects of Heathrow's collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the contact address above.

Complaints and queries

Heathrow tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this seriously. We encourage people to bring it to our attention if they think our collection or use of personal information is unfair, misleading or inappropriate.

Privacy & Cookies

What are cookies?

Cookies are small text files which are stored on your computer when you visit certain web pages. At Heathrow, we use cookies to understand how our sites are used which helps us to improve your overall online experience. Some of the cookies we use are necessary for some of our sites to work whilst other cookies are used to provide tailored advertising by trusted third parties. To find out more about cookies, visit

The privacy of your information is important to us and so we want to keep you well informed about cookies. We shall continue to work on initiatives in relation to recent cookie legislation to ensure you have the best experience when visiting our websites.

The different types of cookies we use

Heathrow use the following categories of cookies on our websites:

Strictly necessary
These cookies are essential for certain features of our websites to work, for example when you make payments for services. These cookies do not record identifiable personal information and we do not need your consent to place these cookies on your device. Without these cookies, some services you have asked for cannot be provided.
These cookies are used to collect anonymous information about how you use our websites. This information is used to help us improve our websites and understand how effective our adverts are. In some cases we use trusted third parties to collect this information for us but they only use the information for the purposes explained. By using our websites, you agree that we can place these types of cookies on your device.
These cookies are used to provide services or remember settings to enhance your visit for example text size or other preferences. The information these cookies collect is anonymous and does not enable us to track your browsing activity on other websites. By using our websites, you agree that we can place these types of cookies on your device.
Targeting and Advertising
These cookies are used by trusted third parties to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. Information contained in these cookies is anonymous and doesn't contain your personal information. To find out more about cookies used for targeting and advertising follow and or contact us at for further information about the trusted third parties we use.

Managing cookies

If you would prefer to restrict, block or delete cookies from Heathrow and our third party advertisers, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser to learn how to change your cookie preferences. If you choose to disable all cookies we cannot guarantee the performance of our websites and some features may not work as expected.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice

We keep our privacy notice under regular review and we will place any updates on this webpage. At the start of this privacy notice we will tell you when it was last updated.

List of Heathrow companies

  • LHR Airports Limited
  • Heathrow Enterprises Limited
  • Heathrow Airport Limited
  • Heathrow Express Operating Company Limited